Google Workspace Premium Support

Support shouldn’t be transactional. D3V is invested in your success in the cloud, offering Premium Support for Google Workspace with faster response times, dedicated escalation, and the kind of ongoing attention that keeps small issues from becoming outages.

Standard Support Isn't Enough When Downtime Costs Real Money

Core Google Workspace support handles the basics, but organizations with complex environments or low tolerance for downtime need faster response times, deeper escalation paths, and a dedicated point of contact who actually knows their setup.

Response times that don't match the stakes

A critical outage that takes hours to get a response on can cost far more than the difference between standard and premium support.

No dedicated point of contact

Without a consistent service delivery manager, every ticket starts from zero, and nobody builds real familiarity with your environment.

Escalation to Google feels like a black box

When an issue genuinely requires Google's involvement, having a clear, supported escalation path matters more than most organizations realize until they need it.

Premium Support Built for High-Availability Businesses

Faster response times

Premium Support includes accelerated response times across priority levels, with 24×7 coverage for the issues that can't wait for business hours.

Dedicated service delivery manager

A named point of contact who monitors every case and follows it to resolution, so you're not starting from scratch with a new person each time.

Escalation to Google, handled for you

When an issue requires Google's direct involvement, we manage the escalation path so you're not navigating it alone.

Quarterly reviews, not just tickets

Regular service and case reviews mean support is proactive, surfacing patterns and improvements, not just reactive ticket closing.

From Onboarding to Premium Coverage in Four Stages

Assess (Week 1)

We review your current support needs, ticket volume, and availability requirements to determine whether Premium Support is the right fit.

Onboard (Weeks 2–3)

Your dedicated service delivery manager gets familiar with your Workspace environment and existing configurations before support goes live.

Support (Ongoing)

Unlimited support tickets, accelerated response times, and phone support for priority issues, with your service delivery manager tracking every case.

Review & Improve (Quarterly)

Quarterly service and case reviews surface recurring issues and improvement opportunities, feeding into CloudCare's continuous monitoring.

What Premium Support Actually Covers

Core Workspace services and beyond

Support extends beyond core Google Workspace apps to third-party tools integrated into your environment.

Multiple support channels

Portal, email, and phone support ensure you can reach us the way that makes sense for the urgency of the issue.

Client success services included

Ongoing client success support is built into Premium Support, not offered only upon request as an afterthought.

A true SLA, not just a target

Premium Support comes with a real service level agreement backing response times, not merely a service level objective you hope gets met.

Get Support That Matches How Critical Workspace Is to Your Business

In one free consult, we review your current support needs and availability requirements, and recommend the right coverage level for your organization. No pitch deck, no obligation.

Why D3V? Support That's Invested in Your Success, Not Just Transactional

As a trusted Google Cloud Partner since 2012, our 35+ certified specialists bring over 100 years of collective experience and 100+ projects delivered on time. We look at what’s genuinely best for your business, not just what closes the most tickets fastest.

Our leadership co-authored The Definitive Guide to Modernizing Applications on Google Cloud, and through CloudCare, our fully managed service, your Workspace environment gets continuous monitoring and support — with real-time visibility via Zenta Pulse.

free premium support consult

Find the Right Support Level for Your Business

In a focused, no-cost consult, we review your current Workspace support needs and recommend the coverage level that matches how critical availability is to your business — no obligation either way.