CloudCare Support: Google Cloud support that goes beyond ticket handling
Certified engineers for your production workloads on Google Cloud, with set response times and a direct path to Google L2/L3. Business hours on CloudCare Support, 24×7 on CloudCare Plus.
What is CloudCare Support?
CloudCare Support is D3V's Google Cloud support plan for production workloads. Certified engineers help with infrastructure, connectivity, deployment, identity and security, and a D3V support lead escalates to Google L2/L3 when needed. CloudCare Plus adds 24×7 cover, unlimited tickets and phone support.
What's included
Google Cloud expertise
Infrastructure, connectivity and deployment guidance from certified engineers.
Clear ownership
A D3V support lead handles your tickets and escalates to Google L2/L3.
Set response times
P1 in 1 hour, P2 in 4 hours, P3 in 8 hours, P4 in 1 business day.
Security guidance
Help getting identity, access and security settings right.
Architecture reviews
Annual on CloudCare Support, quarterly on CloudCare Plus.
A support model that scales
Business hours or 24×7, and Managed Services when you want D3V to run operations.
CloudCare Support & Managed Services
Support that goes beyond ticket handling.
| Support tiers | CloudCare Support / PlusComprehensive Google Cloud supportExpert support for production workloads | Managed ServicesProactive cloud operationsEnd-to-end cloud operations managed by D3V |
|---|---|---|
| Services supported | CloudCare Support / PlusGoogle Cloud support | Managed ServicesManaged Google Cloud operations & support |
| Infrastructure & DevOps | CloudCare Support / PlusInfrastructure, connectivity & deployment guidance | Managed ServicesProactive infrastructure operations & optimization |
| Security, trust & control | CloudCare Support / PlusIdentity, access & security guidance | Managed ServicesContinuous security hardening & oversight |
| Applications, data & AI | CloudCare Support / PlusNot included | Managed ServicesOperational support for app, data & AI workloads |
| Backup, DR & ransomware | CloudCare Support / PlusNot included | Managed ServicesIncluded |
| Compliance assessments | CloudCare Support / PlusNot included | Managed ServicesIncluded |
| Architecture review | CloudCare Support / PlusAnnual / Quarterly architecture review | Managed ServicesMonthly architecture review |
| Support hours | CloudCare Support / PlusBusiness hours / 24×7 | Managed Services24/7 monitoring & support coverage |
| Escalation path | CloudCare Support / PlusD3V Support Lead → Google L2/L3 | Managed ServicesPractice Manager / TAM → Google L2/L3 |
| Response time (P1 to P4) | CloudCare Support / Plus
| Managed Services
|
| Support tickets | CloudCare Support / Plus5 per month / Unlimited | Managed ServicesUnlimited support tickets |
| Helpdesk support | CloudCare Support / PlusPortal & email / Portal, email & phone | Managed ServicesCustomer portal ticket, email and phone |
| Investment | CloudCare Support / PlusStarts from | Managed ServicesScoped to your infrastructureCustom pricingCustomized to your specific workloads and coverage needs. |
Where a CloudCare row shows two values, the first is CloudCare Support and the second is CloudCare Plus. Buying Google Cloud through D3V? CloudCare Billing adds consolidated billing, monthly reports, a quarterly spend review and complimentary cloud and AI spend tracking with Zenta Pulse.
Common questions
What is CloudCare Support?
D3V's Google Cloud support plan for production workloads: certified engineers, set response times and escalation from a D3V support lead to Google L2/L3.
What's the difference between CloudCare Support and CloudCare Plus?
CloudCare Support covers business hours, 5 tickets a month, portal and email, and an annual architecture review. CloudCare Plus is 24×7, with unlimited tickets, phone support and a quarterly architecture review. Response times are the same.
How fast do you respond?
P1 within 1 hour, P2 within 4 hours, P3 within 8 hours and P4 within 1 business day.
How much does CloudCare Support cost?
It has a fixed monthly starting price: enter your work email in the plan table above to see it.
What isn't included?
Support for application, data and AI workloads, backup, disaster recovery and ransomware protection, and compliance assessments are part of Managed Services.
When should we choose Managed Services instead?
When you want D3V to run your cloud operations end to end: 24/7 monitoring, P1 response in 15 minutes, monthly architecture reviews and a practice manager or TAM.
Expert Google Cloud help, when you need it
Talk to a certified Google Cloud engineer about CloudCare. No obligation.